Delete your account and data
How to delete your SYNATHLOS account and all its data: at once in the app, or without the app by asking us.
In the app (immediately)
Open the SYNATHLOS app and sign in.
Tap "Profile" at the bottom, then "Delete account".
Confirm with "Yes, delete my account". Your account is deleted at once.
Without the app
Send us a request through the contact form with the topic "Delete my account" and your account's email address.
We write to that address to confirm the request is yours, and delete the account within one month of your confirmation (GDPR Art. 12(3)).
What is deleted
Your account with name, email address, password and profile, your sport profiles and availability, the sessions you organise, your participations, matches, chat messages and reviews, your uploaded images and certificates, and your devices for push notifications.
Communities and organisations you own pass to another member with admin rights; if there is none, they are deleted.
Your purchase history at our subscription provider RevenueCat is deleted, and a Sign in with Apple link is revoked at Apple.
What is kept, and for how long
Backups: up to 14 days. If a backup is restored, we delete your account again.
Reports: if content of yours was reported, the report with your name and the reported content is kept for moderation: until it is decided, then 6 months, or 3 years if we took action.
Statutory retention obligations remain unaffected.
Subscriptions
Deleting does not cancel a running subscription. Cancel it in the subscription settings of your Apple or Google account.